BIRTHDAY PARTY FAQ'S

You can Book your party online. Please note a deposit payable by either Eft,credit or debit card is required upon booking in order to confirm your party in our booking system. For customised themed parties or more information please email our events team on events@superpark.co.za

The minimum numbers for a party is 10 people. We can cater for parties of 70+ if required.

Yes he/she will also pay as part of the party package selected pricing. Each birthday child will receive a VIP all day hero Pass to the SuperPark as a gift to use on a return visit.

The birthday parents are required to stay at the party and we request one adult per five children, so if you have 15 children we expect the total of 3 adults to be present at all times. Most importantly please note that the parent(s) hosting the party are responsible for the wellbeing of the children attending the party until they have been collected by their own parent(s) / guardian(s). Parents must also be present in the party room when refreshments and the party food is being served.

You will be assigned a dedicated party host to ensure that all runs smoothly and you the parents have an opportunity to relax and enjoy the party. Parents must be present in the party room when refreshments and the party food is being served.

Parties can be amended or cancelled anytime up to 7 days before the scheduled event without charge. If you cancel within 7 days, your refund will be subject to a late cancellation charge of 50% of the party total booking cost (If you book within the 7 day period the booking cannot be cancelled / moved without incurring a late cancellation charge of 50% of the booking cost). If you have an additional question which is not covered above, please feel free to email us on events@superpark.co.za

Party numbers must be confirmed 7 days before the day of the party. If you arrive on the day with less numbers you will be charged for the number of people on the booking. If you wish to increase numbers please let us know as soon as possible as, while we always attempt to accommodate, it may not always be possible as we restrict numbers for safety purposes and an enhanced customer experience.

An under 2 year old pays if he/she requires a party box. Under 1 year olds visiting the park will not pay for the first hour.  Under 2 year olds visiting the park will pay R35 for the first hour.  Thereafter normal rates apply.  Kids under 5 must be accompanied by an adult over the age of 21.

Yes, all bookings can we done online https://lilypadpos5.com/playdate/onlinebooking/step1.php ,our option two parties are fully customized so if you prefer to engage in communication to make sure we meet your party expectations please email our events team on events@superpark.co.za

If the party mom/dad does not include the siblings in the party package, then the standard play park prices and booking system will apply (space subject to availability).

Final payment is due 7 days before the booked date. Party package can be amended or refunded up to 7 days before the actual party. We accept cash, credit and debit card but please note that we do NOT accept payment by cheque.